Question 1

What is a lane reservation?

Accepted Answer

A lane reservation is pre-paid lane agreement set for a specific date/time at a designated center for a pre-selected number of people. Lane reservations allow us to guarantee lane availability for your group when you arrive - which means no long waits for you and your guests. Online lane reservations are available for groups with 12 guests or less looking for lanes over the next 14 days.

Question 2

How do I reserve a lane?

Accepted Answer

Start by finding your center and selecting what type of reservation you want to make here. Choose your desired date, time, amount of guests, how long you want to bowl and lock in your reservation with payment. You’ll receive an email confirmation with receipt and you’ll be ready to roll! Please note that online lane reservations are for groups with 12 guests or less looking to reserve time over the next 14 days. If you would like to increase your group size or pick a date outside of the 14-day window, you can click here or call 866-211-3369, Mon-Fri from 9:30am-10pm EST and Sat from 10am-9pm EST.

Question 3

Is making a lane reservation required?

Accepted Answer

Reservations are not required, but always recommended to guarantee your space and take advantage of contactless payment.

Question 4

Are shoe rentals required?

Accepted Answer

For your safety and the protection of our lanes, wearing bowling shoes during your reservation is required. We’ll automatically add one pair per person to your order when you reserve a lane. If you are bringing your own shoes, please contact a representative by calling 866-211-3369, Mon-Fri from 9:30am-10pm EST and Sat from 10am-9pm EST.

Question 5

How many guests can be in my reservation?

Accepted Answer

You can reserve a lane for groups of up to 12 people.

Question 6

When can I reserve a lane online?

Accepted Answer

You can make lane reservations up to 14 days in advance online. Same-day reservations may be made up to 3 hours in advance Monday-Saturday until 7pm and up to 12pm on Sundays. If you would like to reserve lanes for a future date beyond the 15-day window, you can click here or call 866-211-3369, Mon-Fri from 9:30am-10pm EST and Sat from 10am-9pm EST.

Question 7

What if I don’t see my desired date or time available online?

Accepted Answer

If your date or time is not available, we are here to help! If you are looking to reserve a lane more than 14 days in advance, consider booking an event online or call our team of experts where someone will assist you in reserving your lane at 866-211-3369, Monday through Saturday from 9:30am-9pm EST.

Question 8

What does the 21+ time slot mean?

Accepted Answer

All guests must be 21 or over if any part of your reservation is held during a 21+ time slot.

Question 9

Do I have to pay in full for my lane reservation?

Accepted Answer

Reservations are paid in full when reserving online to guarantee the lanes are held for your group.

Question 10

What if I'm not sure about my party's final headcount?

Accepted Answer

We get it, sometimes plans change! To help with this, we allow you to make changes to your reservation up to 3 days prior to your reservation. If you need to reduce your headcount, you may then use the remaining balance as a credit towards the purchase of other items for your reservation (such as additional games or food & beverage). Don't forget, you can add to your headcount up until the day of your reservation as long as space is available by calling 866-211-3369, Mon-Fri from 9:30am-10pm EST and Sat from 10am-9pm EST. Want to learn more? Visit our Terms and Conditions here to learn more.

Question 11

What if I need to change or edit my reservation after I've already checked out?

Accepted Answer

If you need to modify your reservation after booking, please call us at 866-211-3369, Monday through Saturday from 9:30am-9pm EST. and we'll do our best to accommodate your request

Question 12

What is your cancellation policy?

Accepted Answer

Once confirmed, reservations are non-refundable. If you need to reschedule your reservation for any reason, please call us at 866-211-3369, Monday through Saturday from 9:30am-9pm EST. Learn more about our Terms and Conditions here.

Question 13

What is a lane reservation?

Accepted Answer

A lane reservation is pre-paid lane agreement set for a specific date/time at a designated center for a pre-selected number of people. Lane reservations allow us to guarantee lane availability for your group when you arrive - which means no long waits for you and your guests. Online lane reservations are available for groups with 12 guests or less looking for lanes over the next 14 days.

Question 14

How do I reserve a lane?

Accepted Answer

Start by finding your center and selecting what type of reservation you want to make here. Choose your desired date, time, amount of guests, how long you want to bowl and lock in your reservation with payment. You’ll receive an email confirmation with receipt and you’ll be ready to roll! Please note that online lane reservations are for groups with 12 guests or less looking to reserve time over the next 14 days. If you would like to increase your group size or pick a date outside of the 14-day window, you can click here or call 866-211-3369, Mon-Fri from 9:30am-10pm EST and Sat from 10am-9pm EST.

Question 15

Is making a lane reservation required?

Accepted Answer

Reservations are not required, but always recommended to guarantee your space and take advantage of contactless payment.

Question 16

Are shoe rentals required?

Accepted Answer

For your safety and the protection of our lanes, wearing bowling shoes during your reservation is required. We’ll automatically add one pair per person to your order when you reserve a lane. If you are bringing your own shoes, please contact a representative by calling 866-211-3369, Mon-Fri from 9:30am-10pm EST and Sat from 10am-9pm EST.

Question 17

How many guests can be in my reservation?

Accepted Answer

You can reserve a lane for groups of up to 12 people.

Question 18

When can I reserve a lane online?

Accepted Answer

You can make lane reservations up to 14 days in advance online. Same-day reservations may be made up to 3 hours in advance Monday-Saturday until 7pm and up to 12pm on Sundays. If you would like to reserve lanes for a future date beyond the 15-day window, you can click here or call 866-211-3369, Mon-Fri from 9:30am-10pm EST and Sat from 10am-9pm EST.

Question 19

What if I don’t see my desired date or time available online?

Accepted Answer

If your date or time is not available, we are here to help! If you are looking to reserve a lane more than 14 days in advance, consider booking an event online or call our team of experts where someone will assist you in reserving your lane at 866-211-3369, Monday through Saturday from 9:30am-9pm EST.

Question 20

What does the 21+ time slot mean?

Accepted Answer

All guests must be 21 or over if any part of your reservation is held during a 21+ time slot.

Question 21

Do I have to pay in full for my lane reservation?

Accepted Answer

Reservations are paid in full when reserving online to guarantee the lanes are held for your group.

Question 22

What if I'm not sure about my party's final headcount?

Accepted Answer

We get it, sometimes plans change! To help with this, we allow you to make changes to your reservation up to 3 days prior to your reservation. If you need to reduce your headcount, you may then use the remaining balance as a credit towards the purchase of other items for your reservation (such as additional games or food & beverage). Don't forget, you can add to your headcount up until the day of your reservation as long as space is available by calling 866-211-3369, Mon-Fri from 9:30am-10pm EST and Sat from 10am-9pm EST. Want to learn more? Visit our Terms and Conditions here to learn more.

Question 23

What if I need to change or edit my reservation after I've already checked out?

Accepted Answer

If you need to modify your reservation after booking, please call us at 866-211-3369, Monday through Saturday from 9:30am-9pm EST. and we'll do our best to accommodate your request

Question 24

What is your cancellation policy?

Accepted Answer

Once confirmed, reservations are non-refundable. If you need to reschedule your reservation for any reason, please call us at 866-211-3369, Monday through Saturday from 9:30am-9pm EST. Learn more about our Terms and Conditions here.

Question 25

How do I check in for my reservation?

Accepted Answer

Upon arrival, check in with our staff at the front desk and provide the name you used to make your reservation. You will be asked to present the credit card you used to make the reservation and matching ID for verification before your reservation starts. We’ll introduce you to the team members overseeing your reservation, set you up with your lane(s) and let the fun begin!

Question 26

What if I want bumpers during the reservation?

Accepted Answer

Then bumpers you shall have! Bumpers are available and can be requested at any time—even when you show up on the day of your reservation. If you haven't completed your reservation already, just indicate your request for bumpers in the "Special Requests" box in the online checkout process.

Question 27

What if I want glow-in-the-dark bowling? (aka cosmic bowling)

Accepted Answer

We love cosmic bowling, too—it's lots of fun (especially for parties). The availability of cosmic bowling varies by center, so please contact your preferred center to see if it's possible to make your cosmic bowling dream come true.

Question 28

What if my reservation ends but we'd like to stay longer?

Accepted Answer

As long as availability permits, you can always buy additional lane time the day of your reservation. Just ask your lane server—they'll be more than happy to assist you!

Question 29

Should I arrive early for my reservation?

Accepted Answer

Due to the high volume of guests in our centers, especially on the weekends, we cannot guarantee any space will be available prior to the contracted time. If you’d like to arrive early, you are always welcome to enjoy our bar and lounge area, arcade, or other amenities that our centers offer!

Question 30

What if we’re late for the reservation?

Accepted Answer

While we do our best to accommodate all scheduled reservations, we cannot guarantee that we can extend the duration of your reservation if you or your guests arrive late. Based on availability, you can always purchase additional time if you wish to stay with us longer!

Question 31

Can we order food during our reservation?

Accepted Answer

Of course! If you'd like to have food items served during your reservation, simply ask your lane server and he or she will be happy to tell you about all the additional menu options available for purchase during your reservation.

Question 32

Can I bring my own food or drinks?

Accepted Answer

We'd love to accommodate, but, unfortunately, no outside food or beverage is allowed into the center except for birthday cakes if you’re celebrating a birthday. Your safety is our number one priority, and in order to ensure a safe environment for all of our guests—especially as it pertains to the preparation, service, and delivery of food and beverage items—we assume the liability as the sole provider of all food and beverage within our centers. With so many of our guests experiencing food allergies, this policy has become a necessity, and we hope you understand.

Lane Reservation FAQ

Before You Reserve a Lane

Before You Reserve a Lane

Know Before You Go